Tiger Lily is a wholesale personalization company specializing in Engraved Acrylic Gifts. If you are a retail store or home based business and do not currently have an account with us, please contact us at 1-877-827-0858 or fill out an application online. Your first order will require credit card payment before shipping.
It is our policy to protect existing accounts that are active. We will not open a new account in an area where we have an active, existing account.
We strive to offer the best customer service. It is our policy to ship all orders within 2 business days. In most cases, you will have your personalized order within 5 days of placing it!
SHIPPING
All orders will be shipped via UPS Ground Service or USPS Postal Service unless otherwise specified by the customer. Shipping rates range from $8.00 to $20.00+. If your order requires overnight or another type of priority service, be sure to advise at the time of order so that we can quote you the best rate and service. Please keep in mind, UPS charges an additional $2.50 to $4.00 above the regular shipping charge for all drop ship orders.
DAMAGES
If you have an item that is broken in shipping, you must call us within 24 hours of the shipment date in order for a claim to be filed. You will be charged for items replaced after that time period. Please call before returning any item to us. You do not need to return any item to us that has broken in shipping.
ERRORS
It is our policy to correct any errors we may have made in monogramming or style. We will replace any item, at our cost, that we have done incorrectly. It is, however, your responsibility to check all orders when they arrive in your store against the enclosed invoice. If you have ordered an item or monogram style incorrectly, we will replace the item within 30 days of the shipment date at the customers expense. Any item that is defective can be replaced at no charge within 10 days of the shipment date.
ACRYLIC CARE
We do not recommend that any acrylic item be placed in the dishwasher unless otherwise specified. All of our pricing includes the monogram.